Please allow 5 to 8 business days from order to delivery. This time covers both the handcrafting and personalization of your piece, as well as shipping.

Yes. If you don't love your piece (you will), we offer returns and exchanges within 30 days of delivery. Just reach out to us and we'll walk you through the process.

If your puzzle arrives broken or isn't standing properly, reach out to us and we'll make it right, whether that's a replacement or another solution. We stand behind the quality of every piece we make.

Wipe gently with a dry or slightly damp cloth. Avoid soaking in water or exposing it to direct sunlight or heavy moisture for long periods, which can affect the wood and finish.

No, it won't. The engraving isn't painted on, it's cut directly into the wood, making it a permanent part of the piece.

That said, we don't recommend exposing it to direct sunlight for extended periods, as this can affect the wood's natural tone over time.